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My Account

Register

Click at “My Account” icon at the left bottom corner to register a new account with your email. The web page will jump to “My Account” dashboard, you need to set your password and other information immediately at “Account details” panel label.

Unsubscribe from Newsletter

You will need to send an email to [email protected] to unsubscribe from our newsletter system.

Payment Methods

We support secure payment method by Paypal (credit card supported).

Exchanges & Returns

Return Process

We support goods return with quality issues in 48 hours. You will need to send an email to [email protected] with the order number, goods images or videos and payment snapshot via your registered email address in such cases. Our service team will respond to you in 24 hours.

Coupons & Gifts

Coupons

Coupons generally are provided with promotional emails. Usually we will offer coupons for new register customers, seasonal promotions, new product promotions or stock clear promotions etc. If you sign up our newsletter, you will get those coupons in time.

Shipping & Delivery

Types of Shipments and Delivery Periods

Once you placed orders, you will get notified by a confirmation email. All ordered goods will be shipped out within 72 hours. And generally the shipping period is from 7 days to 22 days depends on shipping countries. We officially choose excellent shipping service providers for you. If you have urgent shipping needs, pleas contact our service team with your order number and payment snapshot to email [email protected] via your registered email address.

Order Tracking

You can track your order status at “Orders” panel label in “My Account” page, or click on “Order Tracking” link at the page footer menu.

Not finding the help you need?

Whatsapp: +86 185 7685 1115 / Email: info (at) threedraw.com